Your privacy matters to pkoko. This Privacy Policy explains exactly what personal data we collect when you use pkoko, why we collect it, how we use it, and what rights you have over your own information. We keep it plain and honest — no legal jargon for the sake of it.
Before you read the full policy, here are the six core commitments pkoko makes to every player about their personal data.
pkoko does not sell, rent, or trade your personal data to any third party — ever. Your information is used only to operate your account and improve your experience on pkoko.
All data transmitted between your device and pkoko is protected by TLS encryption. Your account credentials and payment details are stored using strong encryption at rest.
pkoko gives you the right to access, correct, and delete your personal data. You can request a full copy of everything pkoko holds about you at any time by contacting support.
pkoko only collects the data that is genuinely necessary to operate your account, process payments, and comply with legal obligations. We do not collect data for the sake of it.
pkoko retains your data only for as long as it is needed. Account data is kept for the duration of your account plus any legally required retention period, then securely deleted.
In the unlikely event of a data breach that affects your personal information, pkoko will notify you promptly and take immediate steps to contain and investigate the incident.
This Privacy Policy describes how pkoko ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal data of players and visitors who use the pkoko website and mobile application (collectively, "the Service").
pkoko is committed to handling your personal data responsibly and transparently. We collect only what we need, we use it only for the purposes described in this policy, and we give you meaningful control over your own information.
By registering an account on pkoko or continuing to use the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how pkoko handles personal data, please do not use the Service.
This Privacy Policy applies to all personal data collected through pkoko's website, mobile app, and any communications between you and pkoko's support team. It does not apply to third-party websites or services that may be linked from pkoko.
pkoko collects personal data in two categories: data you provide directly, and data we collect automatically when you use the Service.
Data you provide directly:
| Data Type | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration & verification |
| Contact Data | Mobile number, email address | Registration |
| Payment Data | bKash/Nagad/Rocket account number | Deposit & withdrawal |
| Account Data | Username, password (hashed), account preferences | Registration & account use |
| Support Data | Messages, complaints, documents submitted to support | When you contact support |
| Verification Documents | National ID card, passport, proof of address | KYC verification process |
Data collected automatically:
pkoko collects your personal data through the following channels:
Accuracy of your data: You are responsible for ensuring that the personal data you provide to pkoko is accurate and up to date. Providing false or misleading information is a breach of pkoko's Terms and Conditions and may result in account closure.
pkoko uses your personal data only for the purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.
Marketing opt-out: If you no longer wish to receive promotional communications from pkoko, you can opt out at any time by updating your notification preferences in your account settings or by contacting support.
pkoko uses cookies and similar tracking technologies to make the Service work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit pkoko.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Keep you logged in, maintain your session, enable core platform functions | No — required for pkoko to work |
| Analytics Cookies | Measure page visits, session duration, and navigation patterns to improve pkoko | Yes — via browser settings |
| Preference Cookies | Remember your language, display, and notification preferences | Yes — via account settings |
| Security Cookies | Detect suspicious login attempts and protect your account from unauthorised access | No — required for account security |
You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of pkoko. pkoko does not use cookies to serve third-party advertising.
pkoko retains your personal data for as long as your account is active and for a defined period after account closure, as required by our legal and regulatory obligations.
When the applicable retention period expires, pkoko securely deletes or anonymises your personal data so that it can no longer be linked back to you.
pkoko takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.
Your role in security: pkoko's security measures are most effective when combined with good security habits on your end. Use a strong, unique password for your pkoko account and never share your login credentials with anyone.
As a pkoko player, you have the following rights in relation to your personal data. To exercise any of these rights, contact pkoko support at [email protected].
Request a copy of all personal data pkoko holds about you.
Ask pkoko to correct any inaccurate or incomplete personal data.
Request deletion of your personal data, subject to legal retention obligations.
Ask pkoko to limit how your data is used in certain circumstances.
Receive your personal data in a structured, machine-readable format.
Object to pkoko processing your data for marketing or profiling purposes.
pkoko will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
pkoko's Service is strictly for adults aged 18 and over. pkoko does not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered on pkoko or provided personal data to pkoko, please contact us immediately at [email protected] and we will take prompt action to delete that data and close the account.
Parental controls: If you share a device with minors, please ensure that your pkoko account is protected by a strong password and that you log out after every session. pkoko recommends using device-level parental control software to prevent minors from accessing gaming platforms.
pkoko may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the features of the Service. When we make material changes, we will update the "Last Updated" date at the top of this page and notify registered players by email.
We encourage you to review this Privacy Policy periodically. Your continued use of pkoko after any update to this policy constitutes your acceptance of the updated terms. If you have concerns about any changes, please contact pkoko support before continuing to use the Service.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how pkoko handles your personal data, please get in touch with our support team.
pkoko's support team includes Bengali-speaking agents available around the clock. You are welcome to contact us in Bengali and we will respond in Bengali.
pkoko is built on trust. Your data is secure, your identity is protected, and your rights are respected. Join thousands of players who enjoy pkoko's games knowing their personal information is in safe hands.